COVID-19 – Important message regarding our reopening and safety measures

To our valued patients,

We have an important update for you.

While many things have changed over the last few months, one thing has remained the same: our commitment to your safety and oral care.

Recently, the Royal College of Dental Surgeons of Ontario (RCDSO) gave us the official go-ahead to return to work. We are now able to provide non-essential and elective care along with essential services, emergency, and urgent care.

Hygiene appointments will commence from June 29th. We have undergone some minor changes to comply with the standards set by the Canadian Dental Hygienists Association (CDHA). Many patients have asked what extra precautions we have taken to limit SARS-CoV2 and they will be listed at the end of this email.

The new guidelines set by the RCDSO and CDHA temporarily limit the number of patients we can see per day. We thank you for your continued patience during this time and know that we are doing everything we can to minimize delays in treatment.

Our prior standards for sterilization and cleanliness were already beyond that which have been set forth, but we’re taking it up another notch. Please don’t be alarmed by this added caution, we are simply being proactive to completely safeguard your wellness!

  • Enhanced patient protection measures: All our team members have upgraded their personal protective equipment (PPE) for all appointments.
  • Waiting room: We are asking patients to check-in via call or text message and wait, if necessary, somewhere safe outside the clinic, such as in a car.
  • Patient pre-screening: We pre-screen patients in advance over the phone for COVID-19 symptoms and risk factors to ensure our office stays COVID-free. A second patient screening will be done upon entry into the clinic and your temperature will be taken using a digital thermometer.
  • Team members are also being screened in the morning and afternoon.
  • We ask that only the patient come in for their appointment. In the case of a minor, one parent or guardian may escort their child. Be aware both will be subject to the full check-in protocol.
  • Sanitation stations: As you enter our clinic, you will be asked to sanitize your hands.
  • Face masks: If you’re able to wear a mask to your appointment, please do so to comply with Guelph Public Health directives. Otherwise, we will provide you with one upon entry into the clinic.
  • Physical distancing: 2 meters physical distancing will be practiced at all times, except as necessary for the provision of care.

We ask that you please brush and floss your teeth BEFORE you arrive for your appointment.

We know many of you have patiently waited for this time and we encourage you to contact us by phone, email or through our website booking for an appointment and avoid just walking-in as we are limiting the number of people in our waiting room. Our hours of operation are limited for the time-being while we slowly increase our capacity.

If you had an appointment cancelled due to the closure, please know that we are currently reaching out to rebook those appointments and ask that you be patient with us as we address the backlog. If your contact information has changed, please let us know so we are still able to reach out to you.

Please feel free to contact us if you have any questions or concerns. If you are experiencing a dental emergency, call us at 519-824-9009.

We value your trust and loyalty and are excited to welcome back our patients, neighbors, and friends!

Additional changes and work that has occurred at Sequoia Dental:

  • All operatories are now enclosed to provide further isolation.
  • HVAC has been assessed to monitor air changes in the building. All air returns will either have a HEPA filter or be blocked until a filter can be placed. This will limit air flow from one room to the next.
  • Each room will have independent Dental/Medical Grade Air Filtration. This not only allows for filtration of aerosols but also removal of any noxious gases and vapours that may occur in a dental environment. This will allow the air in the room to be purified up to 25 times in an hour. This means that with a 20 minute wait between patient appointments, you can be confident that the air has completely been filtered.
  • Dr. Khambay has undergone extra training on PPE and air filtration and is now trained to fit test all staff for respirators (N95 masks). This means that not only do we have the extra PPE but Dr. Khambay will be training staff regularly to make sure that we’re using it correctly.
  • Thank you to all our patients for your patience. We cannot wait to see you!

    Your Sequoia Dental Family

    Sequoia Dental

    For further information, including measures to keep yourself healthy, visit the following links: